Return Policy

Our goal at Photography By Paul Smith is your complete satisfaction with your purchase.

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Photography By Paul Smith from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

Due to the nature of digital photography and the fact that photographs/prints, once sent, cannot be returned; Photography By Paul Smith has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo/print and then Photography By Paul Smith shipped the buyer the correct photograph/print) it is then considered non-refundable.

If a buyer has accidently selected and purchased an incorrect photo/print, he/she must notify Photography By Paul Smith, before receiving the “incorrect” photograph/print. Refunds will NOT be given due to “not liking a photo/print”, accidently selecting an incorrect photo/print after the buyer has already received the photograph/print, or any other reason.

If a mistaken photo/print is sent to the buyer, as documented on the invoice, Photography By Paul Smith will send the correct photo/print free of charge along with a digital request to agree to a license forbidding use of the mistaken photo/print sent originally to the buyer. This license will be kept in our database to protect the copyrights of Photography By Paul Smith.

Any questions regarding this Policy please call (250) 283-2129.

Refund/Exchange Policy for Custom Albums and Photo Books

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:

Policies

All photos/prints and products are subject to your provincial/state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Photography By Paul Smith does, of course guarantee that the photos/prints you receive meet the highest standards in every respect and works with the customer to approve designs and custom work before orders are placed.

Payment of orders is due in full when the order is placed. Photos/Prints and products arrive 4-6 weeks after payment is received. Albums take approximately 10 weeks as they are custom designed and hand made.

Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion. Shipping is through Canada Post unless customer chooses custom shipping by using our contact form before placing order.

Please make your selection carefully before ordering and if you have any questions please call us at (250) 283-2129 or email us at Sales.

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